Amazon Hourly Jobs Frequently Asked Questions

Select a Category To Get Your Questions Answered

Account and Login Issues
Roles and Shifts
Work Requirements
Pay Rate and Benefits
Application and Hiring Process
Pre-Hire Appointment
General
Customer Service

Account and Login Issues

How do I reset my PIN/password for my jobs account?

To reset your personal PIN/password:
  1. Go to trabalho.amazon.com.br/app#forgotPin
  2. Enter the email address you used to create your candidate account
  3. We will send a verification code to the email address you entered. Check your inbox to retrieve it (if you haven't received it, check your spam folder)
  4. Enter this code in your browser's verification code box
  5. Enter a new PIN and click "Update."
  6. Return to the login screen and log in to your account using your email address and new PIN.

What if I forgot the email address or phone number I used to create my account?

To log into your account or reset your PIN/password, you need to know the email address and the phone number you used when you set up your account.

If you cannot remember what email address you used or if you did not verify your mobile phone number when you made your account, please contact us.

My email is already in the system, but when I am trying to reset my password I am being asked to provide a username. What should I do?

This means you already have an account in our system! You no longer need a separate password to log in to the job portal, just a 6-digit PIN. We can help you create a new one quickly. Please follow the steps below:
  1. Go to trabalho.amazon.com.br/app#forgotPin
  2. Enter the email address you used to create your candidate account
  3. We will send a verification code to the email address you entered. Check your inbox to retrieve it (if you haven't received it, check your spam folder)
  4. Enter this code in your browser's verification code box
  5. Enter a new PIN and click "Update."
You're done. You can return to the login screen and log in to your account using your email address and new PIN.

We encourage you to add bra-csjobs@amazon.com, applicationhelp@amazon.com, recrutamento-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email safe sender list to ensure you receive correspondence from the recruitment team.

How can I confirm or edit information in my profile?

You can sign into your profile to confirm or change your information at any time.

To view your personal information in your Amazon jobs account:
  1. Log into your account
  2. Click "Edit" next to "My Personal Information"
  3. This takes you to the Edit Profile page, where you can review your information
To edit your information:
  1. Choose the part you want to update
  2. After you expand the section, the edit option will be available in the right corner
  3. If you make any changes, click "Save"
If you're unable to update fields like date of birth or name, please contact support.

What happens if I received an email that I have submitted multiple applications?

Only one active application is allowed per role/location. Log in to your profile, go to "My Applications," and withdraw duplicates by clicking "Withdraw."
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Roles and Shifts

How can I change my shift / availability?

You cannot change your shift or availability yourself in the system. Please contact us to request an update. Our team will provide guidance and update your application if possible.

Are part-time jobs available at Amazon?

Amazon warehouses offer full-time, reduced-time and flex-time schedules. Part-time availability depends on the worksite location and current needs. See our Job Overview page for more detail, and to find out if part-time roles are currently open, please contact us.
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Work Requirements

What are the general requirements to work at Amazon?

Our entry-level positions have minimal requirements. Your next career opportunity could be just a simple application away.
  1. Applicants must be at least 18 years of age and have good knowledge of Portuguese, with the ability to understand and follow all work requirements and safety guidelines
  2. Able to stand and walk during working hours
  3. Able to comply with workplace safety rules
  4. Able to handle heavy objects up to 12 kg (for PwD jobs) or up to 15 kg independently and 23 kg with team assistance

What are the required documents to work at Amazon?

To work at Amazon in Brazil, please prepare the following documents:
  1. Work Authorisation (RG or Passport)
  2. CPF (Taxpayer Registry ID)
  3. CTPS (Work Card)
  4. Voter Registration Card
  5. PIS/PASEP or NIS
  6. Military Reserve Certificate (male only)
  7. Home Address
  8. Laudo (for PwD)

How is the background check conducted?

To begin your background check, you will receive an email from our Accurate Background provider explaining the steps to follow and the information you need to provide. For more information, please contact us at br-jobs@amazon.com
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Pay Rate and Benefits

What is the hourly wage?

The hourly wage is listed in the job description of the position you applied for. If you have already applied:
  1. Log in to your profile
  2. Go to "View jobs I have applied for"
  3. Click on the job title to see the full job description including pay and role details

How often will I get paid at Amazon Brazil warehouse jobs?

Amazon employees are paid biweekly rather than monthly.

Does Amazon offer benefits for hourly workers?

Amazon's benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as part-time, seasonal, or temporary employment. Learn more about benefits at Amazon.

To check which benefits apply to you:
  1. Log in to your profile
  2. Go to "View jobs I have applied for"
  3. Click the job title — the benefits will be listed in the job description

Is Amazon offering shuttle bus transportation?

If shuttle bus transportation is offered for the site to which you're applying, it will be mentioned in the job description. To check:
  1. Log in to your profile
  2. Go to "My Jobs"
  3. Click on the job title to see if transportation is included
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Application and Hiring Process

How can I apply to work at Amazon?

The Hiring Process page outlines every step from job search to your first day, ensuring you know exactly what to expect during your journey to joining our team.
  1. Find a job you're interested in and create a jobs account to begin your application
  2. Complete your online application
  3. If hired, submit documentation and review information to prepare for first day
One thing you'll notice with our warehouse roles is that no resume or interview is required!

Can I submit my application in person or send in my resume?

There's no need to show up in person or send a resume. To be considered for any of our openings, you must complete the online application. All our current openings can be viewed at https://trabalho.amazon.com.br

How do I check the status of my application?

You can check the status of your application by following these steps.
  1. Log in to your candidate account
  2. Click on the menu icon in the top left-hand corner, or on "My Account" in the top right-hand corner
  3. Click on "My Applications" from the dropdown menu
  4. You will see your appointment details under each job

Why was my application withdrawn by Amazon?

Applications may be withdrawn if:
  1. They were incomplete
  2. No appointment was scheduled in time
  3. Required documents were missing
If the position is still open you can reapply.

Do I need a resume?

No. Amazon no longer asks for CVs during the application process for warehouse roles.

Do I need to interview with a recruiter?

Our hiring process for most warehouse roles does not include an interview! There is a Pre-Hire Appointment, during which we collect documents, do a medical check, explain what to expect on the job and for your first day.

Our customer service roles do require an interview. View the Customer Service FAQs below.

What's the difference between a Contingent Offer and Final Offer?

For warehouse roles, if you are offered a job, you will first receive a contingent offer if you successfully complete the online assessment early in the application process. A final offer will be emailed when you successfully complete all onboarding paperwork and a health evaluation. You will sign your contract during the Pre-Hire Appointment. Please bring all required documents with you:
  1. A valid photo ID
  2. 2–3 documents for payroll (e.g., Tax ID, Pension card, Insurance card, etc.)
For more information, visit our Hiring Process page.

What accommodations does Amazon offer for people with disabilities during the application and hiring process?

At Amazon, we're committed to an inclusive culture where everyone can participate fully and equally — in the hiring process and on the job. We offer accommodations at every step of the way, and we warmly encourage anyone with a disability to apply. Requesting an accommodation is a simple process:
  1. If you’d like to request an accommodation, please reach out to our Applicant Candidate Accommodation Team (ACAT) by sending an email to dls-latam-acat@amazon.com.
  2. An accommodation consultant will inquire about your accommodation needs
  3. An Amazon representative will work with you to identify and recommend suitable accommodation that meets your needs
  4. An Amazon representative will also follow up to make sure the accommodation is working for you

What is the PwD quota requirement and how does it affect me as a candidate?

Law No. 8,213/91 is a Brazilian federal law that requires companies with 100 or more employees to reserve a percentage of their workforce for Persons with Disabilities (PwD), on a graduated scale ranging from 2% to 5%. Amazon, as a company with more than 1,000 employees, is required to ensure at least 5% of its workforce at eligible sites is composed of PwD. This means Amazon actively recruits and supports PwD candidates at eligible sites.

What rights do I have if I have a disability?

Under Law No. 8,213/91 and the Statute of Persons with Disabilities (Law No. 13,146/2015), you have the right to:
  1. Apply to the same job requisitions as all other candidates – you are not limited to separate role;
  2. Receive the same evaluation and hiring process as general population candidates;
  3. Access benefits and accommodations tailored to your needs;
  4. Request workplace accommodations through Amazon's Disability & Leave Services (DLS) team at any stage – this should not adversely affect your hiring process.
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Pre-Hire Appointment

When and how do I schedule my Pre-Hire Appointment?

Once your application has been reviewed, you will receive an email notification inviting you to schedule your Pre-Hire Appointment. A Pre-Hire Appointment is your initial appointment after you have applied, during which we collect documents, do a medical check, explain what to expect on the job and for your first day.

Please note: Appointments are limited and available on a first-come, first-served basis. We recommend scheduling as soon as you receive your invitation email. Here's how:
  1. Ensure you have uploaded your documents to the EDM portal. You will receive an automated email from the EDM system after your application has been submitted
  2. Log into your candidate account.
  3. Click on "My Account" in the navigation bar, then select "My Applications"
  4. Find your active application card
  5. Click on "Schedule Pre-Hire Appointment" to pick from available hiring appointments

How can I reschedule my Pre-Hire Appointment?

  1. Log into your candidate account.
  2. Click on "My Account" in the navigation bar, then select "My Applications"
  3. Find your active application card showing your scheduled Pre-Hire Appointment
  4. Click the "Reschedule Pre-Hire Appointment" button on the application card.
  5. You'll be redirected to the appointment management page where you can click the "Action" dropdown next to your scheduled appointment
  6. Select "Reschedule" to view available time slots, or "Cancel" to cancel your appointment.
If rescheduling, choose a new available appointment time that works with your preferred shift and start date. If there are no appointments available, you will not be able to reschedule at this time. Please check back later for available slots.

If you need more help, please choose an option above to connect with candidate support by phone or email.

What should I do if there are no Pre-Hire Appointments available?

If you don't see any options under "View available appointments," it means there are currently no open time slots at your selected location.

We recommend checking your profile again later, as new slots are added regularly. Once new dates are available, they will appear automatically in your portal. Please continue to check your job page daily for future appointment openings.
  1. Log into your candidate account.
  2. Click on "My Account" in the navigation bar, then select "My Applications"
  3. Find your active application card
  4. Click on "Schedule Pre-Hire Appointment" to pick from available hiring appointments.
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General

I was referred by someone. Where do I enter the referral information when filling out the application?

You will be asked to enter your referral information after completing your application and selecting your appointment time slot.

I worked before at Amazon. When can I apply again at the same warehouse?

You may reapply depending on your rehire eligibility. If your status is under review it will show as "Rehire Check Pending" in your profile. Once cleared you can continue your application and schedule an appointment.
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Customer Service

I'm trying to schedule an interview, but there's no availability.

Interview requests fill up quickly! Keep checking your job page for future interview availability. To check available interviews, follow these steps:
  1. Log into your candidate account.
  2. Click on the menu in the upper right corner
  3. Click on 'My Jobs'. Then you can click 'Continue with your application' to choose from available interviews.

I'm trying to schedule an interview, but I can't make it to any of the available interview times.

All available interviews will be displayed in the system. If there are no interviews available, continue reviewing your job page for future interview openings. To check available interviews, follow these steps:
  1. Log into your candidate account.
  2. Click on the menu in the upper right corner
  3. Click on 'My Jobs'. Then you can click 'Continue with your application' to choose from available interviews.

I've been assigned a time slot and I need to submit a change request.

To request a change of schedule, please contact us: br-jobs@amazon.com

I need to confirm my current schedule.

For inquiries about your schedule, please contact us: br-jobs@amazon.com

I need to confirm the details of my upcoming interview.

Follow these steps to confirm the details of your upcoming interview:
  1. Log into your candidate account.
  2. Click the Menu icon in the upper right corner of the page
  3. Click 'My Jobs'
  4. Under 'My Interviews', click the 'Action' button next to your scheduled interview
  5. Click 'View Details'
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